FREQUENTLY ASKED QUESTIONS
We make all efforts to make sure that the product images on the website accurately depict what you will get. But, due to variances in screen settings and lighting factors, color or texture may vary a bit. But don’t worry, we are very strict about quality, so we’ll make sure you are happy with your article.
Once your order has been confirmed, you will receive an email with your sales receipt. If you cannot find it there, kindly check your spam folder. You can also view your order history by signing into your account on our website and clicking on the Order History section.
If the products are damaged, discolored, defective, or incomplete, you have ten days from the date they were delivered to ask for a refund or replacement. The product(s) must be unused, in its original packaging, with all labels and protective stickers attached. Plus, you’ll also return the item if it’s not of your size.
At Aashnaa, we understand how disappointing it is to lose your favorite item; however, we maintain our inventory well-stocked. We regularly update our website with restocking information, so check regularly or sign up for notifications to stay updated.
We ship to both local and international locations and demand exact and complete shipping information at checkout to avoid delays or delivery issues. Please contact our customer service team for assistance with any particular shipping inquiries.